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Today the old adage ?the customer?s always right? is more true now than ever before. In some businesses the customer acts as the marketing director. Okay, so that might be a bit dramatic, but the customer does carry more weight and can determine whether a business makes it or not. It?s up to the business to make sure that the customer has an exceptional customer experience or else it could spell disaster for the business. How do they do it? They have an incredible combination of a great outsourced customer service team and a strong social CRM strategy.
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Customers are making it to the top of the marketing departments because of two main reasons. For starters the economy, consumers are making smarter purchases and they carry a bit of skepticism when dealing with businesses. Social media and technology are the third ingredient that propels the customer to the top. Social media is where the customers voice is heard loud and clear, they can share opinions with more people and faster. It doesn?t take long for a customer to tweet or post their opinion on Facebook. Social media is today?s word of mouth marketing and by far the most powerful tool that could benefit or hurt a business.
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The pressure is on outsourced customer service teams to go beyond to ensure that the customer is getting an experience that meets their expectations. They need to make sure that they build a relationship with their customer and treat each customer as an individual. While talking to the customer service team they could be writing a review online.
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Moving forward social CRM should become a part of any marketing plan. Social CRM tools allow for a business to expose the customer to the experience prior to even contacting them. Social media allows businesses to jump in conversations and infuse them with positive messaging. They can influence the customer?s perception. A good social CRM can also deter any negative comments. Businesses can actually turn any negative posts or comments into a positive situation by offering a solution to any negative comments online.
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Today, the customer?s voice is loud and they aren?t holding back from using it. With their loud voices customers are considered key marketing tools. It?s up to the business to manage it by creating an exceptional customer experience. Building a solid social CRM strategy will exploit a positive message and will influence conversations with future customers. Then after the purchase keeping a consistent positive message throughout the outsourced customer service department. With a customer?s voice as loud as it is it can be more successful if they market they market their positive experience for a business.
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While sports medicine can seem a little confusing, it is something that even non-athletes are referred to for specific injuries. However, some simply do not understand how it could help them and many actually negate the referral and opt to stay with their own doctor. The fact is that specialists in this line of work can provide one with many health benefits.
At your first appointment with a specialist in sports medicine, you will find it similar to any other doctor visit, as they will cover your complete medical history. This information, along with your recent health concern and a series of tests will help them to come up with the most accurate diagnosis and treatment plan.
After being diagnosed with a condition, whether it is a broken bone or a torn ligament, the specialist may recommend you to other specialists in this field. For example, if your bone is broken in several places, you could be referred to an orthopedic surgeon, as a surgery may be required in order for the bone to heal properly.
Of course, the main advantage may seem like it is receiving the correct diagnosis and the right treatment plan, the fact is that they may help you from getting a reoccurring injury. Many of the best athletes are able to return to their sport after a serious injury because of the treatment they received and knowledge on what exercises will keep it from happening again.
Sports medicine, regardless of what the majority of people think, can be very beneficial for injuries of all types. The truth is that the specialist and those on the team will do everything possible to get you in the best shape possible, so that another injury of the same type does not occur. Even if you are not an athlete, you will find that this field of healthcare could be very beneficial for you.
The information provided in this article is for informational purposes only. It is not and should not be construed as medical care or medical advice. Always seek the advice of your physician or other qualified healthcare provider(s) when experiencing symptoms or health problems, or before starting any new treatment.
Michael Thompson recommends Foot & Ankle Associates for foot pain. They specialize in sports medicine as well as foot and ankle surgery. For more information on general foot health, get a free copy of their book, ?Got Foot Pain??
Source: http://datingadvicesingles.com/love/?p=46035
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LONDON ? A British judge on Thursday sent nine men to prison for al-Qaida inspired plots to bomb the London Stock Exchange and set up a terrorist training camp.
The British Muslims all pleaded guilty last week as their trial was due to begin at London's Woolwich Crown Court.
Mohammed Chowdhury, 21, Shah Rahman, 28, Gurukanth Desai, 30, and Abdul Miah, 25, admitted planning to plant a homemade bomb in the stock exchange toilets. Two others admitted lesser charges.
The prosecution accepted that the men, who were arrested in December 2010, intended to spread "terror and economic harm and disruption," rather than to kill, and had not constructed any bombs.
But they discussed attacking high-profile targets, and a handwritten list found at Chowdhury's home contained the addresses of London Mayor Boris Johnson, the Dean of St. Paul's Cathedral, two rabbis, the U.S. Embassy and the stock exchange
Judge Alan Wilkie said the defendants should be regarded as dangerous. He sentenced the six men to between five years and 16 years, 10 months.
Three other defendants admitted planning to set up a terrorist training camp in Pakistan and were given "indeterminate," or open-ended, sentences.
Wilkie said Mohammed Shahjahan, 27, Usman Khan, 20, and Nazam Hussain, 26 ? all from the central England city of Stoke-on-Trent ? "regarded themselves as more serious jihadis than the others."
He said the three men planned to set up and run a terrorist training camp in Pakistan, from which they and others would return "as trained and experienced terrorists available to perform terrorist attacks in this country."
The nine defendants, from London, Cardiff and Stoke, were brought together through radical Islamist groups and nurtured plans to attack high-profile targets.
Prosecutors said the men were not members of al-Qaida, but were inspired by the terror network and the sermons of its Yemen-based, American-born cleric Anwar al-Awlaki, who was killed last year in a U.S. drone strike.
British authorities learned of their plotting and put the men under surveillance before arresting them.
Deputy Assistant Commissioner Stuart Osborne, the national police counter-terrorism commander, said the "significant and complex" operation had involved 1,000 police officers and staff.
"We had a network of highly dangerous men based in three cities who were working together to plan terrorist attacks in the U.K.," he said. "Had we not taken action to disrupt this network, their actions could have resulted in serious casualties or fatalities."
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WASHINGTON ? President Barack Obama is set to sign the last piece of legislation that former Rep. Gabrielle Giffords sponsored and voted on.
It's the Ultralight Aircraft Smuggling Prevention Act of 2012. The bill gives law enforcement greater authority to combat illicit drug trafficking on U.S. borders.
The president will be joined for the signing Friday in the Oval Office by Vice President Joe Biden, Giffords and her husband, Mark Kelly.
The Arizona congresswoman resigned her seat last month, a year after she was severely wounded during a shooting rampage in her home district in Tucson.
In the afternoon, Obama will attend a campaign event in Washington.
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I?m a musician and DJ, I help to run a record label and have been involved in running live music events, promoting independent music and writing about it online for many years ? I love music and the people that make it, but I don?t have much love for the music ?industry?. Like most big business entertainment, the music biz leeches off the hard working and the talented, makes huge profits and routinely fucks over both the artist and the consumer.
Have a look at this link if you are still in any doubt about who this parasitic behemoth really benefits. It aint the musician.
These are the people that are lobbying governments worldwide to monitor online content, censor and remove websites they don?t like, and they support the introduction of draconian litigation such as the now infamous SOPA, PIPA and PCIPA bills, to defend their industry.
While I completely support the musician?s right to earn a living from their craft, clamping down on internet freedom is not the way to defend it. A free internet is vital for a free world. If governments and corporations have increased powers over internet content that freedom is threatened. The web is the most powerful tool we have for self-expression, inducing social change and for the dissemination of great art and music. We cannot allow these people to take that away from us.
This is why I support the Black March campaign.
From the 1st of March 2012 to the 31st, we ask you not to buy any music, DVDs, computer games or books ? don?t even torrent a song! Wait till the 1st of April and buy it then. No one will actually lose any money, but the visible dent in their profit margins for the first quarter will send a powerful message to the corporations and organisations that wish to push these online censorship measures. We can stop this going through. Wikipedia and others going dark last month, and the attacks by Anonymous have already made policy makers hesitate. If music consumers join the fray, they will have another powerful enemy. Vote with your wallet and support Black March ? boycott the music industry next month.
Some of my friends have expressed concerns that this campaign will somehow hurt small labels and record stores, who of course have nothing to do with lobbying for increased control of internet content. My answer to this dilemma is very straightforward. Buy the music you would have bought in March now. And spend more again in April. Of course you should support the small businesses and record labels you respect. This isn?t about them. This about sending a message to the industry as a whole, the big distributors, the fat cats and to governments around the world. We will not tolerate internet censorship in any form.
If you care about online freedom, please get involved in this campaign. If you wish to see a fairer music industry, buy music directly from the artists and from small record shops. Fuck Universal. Fuck Disney. Fuck News Corporation. Fuck Sony Music Entertainment. Support freedom and creativity.
Sorry for the rant peeps! If you?ve read this far I salute you. Peace out.
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Source: http://theredeyeportal.wordpress.com/2012/02/09/black-march-is-coming/
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ReutersNew York Giants head coach Tom Coughlin, left, holds the Vince Lombardi Trophy as quarterback Eli Manning catches a roll of toilet paper during the team's parade in New York City on Tuesday.
By VERENA DOBNIK
updated 4:47 p.m. ET Feb. 7, 2012
NEW YORK - Thousands of fans roared as New York Giants quarterback Eli Manning hoisted the team's Super Bowl trophy awarded to the National Football League champions, from a glittering blue-and-white float Tuesday during a victory parade through New York City, which Mayor Michael Bloomberg quipped should now be nicknamed the "Big Blue Apple."
The parade set off from the southern tip of Manhattan and moved slowly north to City Hall as fans stood dressed head to toe in Giants gear and confetti wafted slowly down from the high-rises that line the street.
The MVP Manning, joined by coach Tom Coughlin, Bloomberg, Gov. Andrew Cuomo and other teammates, waved and grinned from the float as a deep roar rose from the crowds.
Defensive end Justin Tuck, who led the team's defense and sacked rival quarterback Tom Brady twice during the 21-17 victory over the New England Patriots, said he was glad to be part of the team.
"We made it here by believing in each other. We believe in every guy on this team," he said. "Honestly, we wouldn't be here today without your support."
The team was introduced at a City Hall Plaza ceremony with thunderous applause from the thousands of fans outside. A lucky 250 fans received tickets to the fete, where the Giants were honored with symbolic keys to the city.
The crowd went wild for running back Ahmed Bradshaw, who plopped down in the end zone to score the winning touchdown. Giants wide receiver Victor Cruz did his trademark salsa moves as he accepted his key.Manning joked about the team's record of fourth-quarter comebacks. "Make it tough but make it possible," he said, laughing about how the team blew an early lead to come back and win. The Giants had eight fourth-quarter comebacks to win games during the season.
"Finish games, finish fourth quarters and finish the season strong. That's what we did," Manning said.
Coughlin said the Giants were successful because they never gave up.
"The key thing was to remember this: All things are possible for those who believe," Coughlin said. "We always believed."
Some fans had waited since 6 a.m. to catch a glimpse of their favorite players. About half of a Long Island high school class skipped school to see "a whole nation coming together in one place - this parade," said Mike King, 16.
King and seven school friends got up at dawn, arriving by subway in lower Manhattan to join the crowds packed behind police barricades lining Broadway. He attributed the win to Manning's stellar performance and the hold-your-breath catch by Mario Manningham that led to the game-winning drive.
Frank Capogrosso, 11, leaned against a barricade at the beginning of the parade route with his dad and best friend.
"This is better than TV. I love the cop cars, the toilet paper and the ecstatic fans," he said. "I love the Giants. I love their style. They play, they don't talk."
The parade for the Super Bowl champions will have an estimated economic impact of up to $38 million for the city, depending on the number of spectators, Bloomberg said. As many as 1 million were expected - about a third of them from outside New York.After the parade, the team traveled to New Jersey for an afternoon rally at their home turf, MetLife Stadium. Tens of thousands of fans roared as the team walked onto the field in East Rutherford, making it feel like a regular Sunday game for Big Blue.
It's the second Super Bowl championship parade for the Giants in four years. They beat the Patriots in the NFL title game in 2008.
Bloomberg asked: "Are you feeling deja blue all over again?" referring to the team's 2008 win. The crowd cheered.
Workers in high-rises tossed confetti - and later entire pieces of papers - from their windows.
Jun Kim, 28, a Korean linguist at the law firm Kenyon & Kenyon, reserved his biggest batch for Manning. "You are a star!" he yelled as the quarterback passed by. "People thought he would crumble under pressure, but he didn't. He's the best."
Just moments after the parade passed by, a lineup of sanitation plows scraped their way up Broadway, pushing mounds of confetti - some as high as 5 feet (1.5 meters).
As the parade wound up around noon, fans stood on sidewalks ankle deep in the paper that was later sucked up by sanitation workers armed with hand-held vacuums.
Sanitation Commissioner John Doherty said he expected that about 40 tons of paper would be thrown. That's a lot but not one for the record books: The city threw 5,438 tons of ticker tape on returning veterans at the end of World War II in 1945.The actual ticker tape from those days has been replaced by recycled paper that's shredded into confetti. About 34 tons of paper were cleaned up after the Giants' 2008 parade.
The streets in lower Manhattan on Tuesday were a mass of metal police barricades, and security was tight with helicopters flying overhead and police command centers parked nearby.
Mindy Forman, 53, was one of the lucky few who scored a ticket to the festivities at City Hall. She said the win was a much-needed victory at a time when many could use some cheering up. She counted herself among that group: She was laid off two weeks ago from her job as a college administrator.
"It celebrates New York," she said. "It celebrates the city. It celebrates the state. And it gives people something to believe in in very hard times."
New York has feted its public heroes since 1919, with the first parade for World War I General John Pershing and his victorious troops.
They were followed by more than 200 parades honoring such people as aviator Charles Lindbergh, scientist Albert Einstein, Pope John Paul, South African leader Nelson Mandela and pianist Van Cliburn. Their names are chiseled into the Broadway sidewalks.
? 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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More newsReuters??Thousands of fans roared as New York Giants quarterback Eli Manning hoisted the team's Super Bowl trophy from a glittering blue-and-white float Tuesday as the victory parade made its way down the Canyon of Heroes.
Source: http://nbcsports.msnbc.com/id/46296783/ns/sports-nfl/
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